Zendesk

Zendesk

Omnichannel customer service and engagement platform.

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About the integration
Developed by
Bigblue
Price
Free
Website
Zendesk
Read the docs

Give superpowers to your support team 🚀

Connect your Zendesk Support tool to Bigblue in less than 2 minutes.

Overview

The Bigblue app for Zendesk Support allows your agents to access all the information they need to reply to customer inquiries without having to leave the conversation.

The Bigblue Zendesk App

With the Bigblue App for Zendesk Support, you can

• Display Bigblue data directly in your Zendesk sidebar

• Automatically create alerts for delivery issues and proactively solve them

• Easily escalate an issue to Bigblue’s support team for carrier delays or lost parcels

Improve buyer satisfaction with our Zendesk integration 🎉

Why Zendesk?

Zendesk provides a complete customer service solution that’s easy to use and scales with your business.

“From the moment we started to use the Bigblue+Gorgias integration, we reduced our time spent on ticket by 50%.”

Simon De Swarte
CMO & Co-founder of CAVAL & MoEa

“We are able to answer all weekend requests by Monday noon, which never happened before. Our client are impressed and obviously more satisfied”.

Simon De Swarte
CMO & Co-founder of CAVAL & MoEa

“Before the integration, our support team was wasting time looking for answers. From now, they fulfil their missions easier and have time to exchange with our clients.”

Simon De Swarte
CMO & Co-founder of CAVAL & MoEa

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