Tracking

A memorable post-purchase experience

98% of shoppers say that delivery impacts their opinion of a brand. Easily create a post-purchase experience that's unique to your brand. Turn one-time buyers into loyal customers. Increase your sales.

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“Using Bigblue's tracking e-mails, we reduced in half From Future's support tickets”

Photo Jordan Bouaziz, CMO From Future

Jordan Bouaziz

CMO at From Future

Build loyalty by setting up branded emails

Our tracking emails have an average open rate of 74%, far higher than regular email marketing.

Use this unique opportunity to showcase your brand and let buyers dive into your universe.

It only takes a few clicks. No coding is required!

Include marketing campaigns to sell more

We made it really simple to leverage your post-purchase experience to generate more sales.

Add marketing banners to your tracking emails. Offer promo-codes, introduce your referral program or present your new collection!

Upgrade your post-purchase experience with a tracking page

Deliver an engaging, personalized, real-time tracking experience that provides your customers all information they need and reduces support requests.



Use it to build a strong relationship with your shoppers and increase their lifetime value.

Reduce your support contact rate thanks to precise order information

Our emails highlight the most important information at each step of the delivery journey.

Your customers are reassured and your support can breathe.

Track customer satisfaction

A poor delivery experience can break the trust clients have in your brand. Bigblue allows you to measure buyer satisfaction, and alerts you immediately if there is a problem.

Our average delivery satisfaction is 93.6% (vs. 77% e-commerce average). We have also observed a 60% decrease in negative reviews.

Bigblue e-commerce logistics dashboard showing analytics on buyer delivery satisfactionBigblue e-commerce logistics dashboard showing analytics on buyer delivery satisfaction