Last modification: March 1st, 2022
Bigblue SAS ("we", "us" or "our") operates :
- The website https://www.bigblue.co/ (the "Website");
- The merchant application https://app.bigblue.co/ (the "Merchant App");
- The Return and Customer Satisfaction Portal and all buyer modules (the "Buyer Modules");
- In general, any module, site or application operated by Bigblue SAS.
All of these applications are referred to as the "Service".
This page informs you about the collection, use and disclosure of personal data when you use our Service, and the choices associated with that data.
2. Data Collection and Use
We collect various types of information in order to improve the Service.
2.1 Identification data
When using our Service, we may ask you to provide certain personal information used to contact or identify you (your "Personal Data"). When you use the Service, we may collect:
Professional data (position held; business contact information)
Enable the tracking of the business relationship
Provide customer service and support
Contractual performance and compliance with our legal obligations
Our legitimate interest in providing the best customer experience
Purchase data (order number; shopping cart)
To provide the Service (fulfillment and delivery information)
2.2 Usage Data
We may also collect information about how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data about use of the Service.
This data is collected on the basis of our legitimate interest in improving our Service in order to:
- Provide and maintain the Service
- Analyze the use of the Service in order to improve it
- Monitor the use of the Service
- Detect, prevent and resolve technical problems
2.3 Tracking and cookies
Cookies are files containing a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies used are tags, tracers and scripts to collect and track information and to improve and analyze our Service.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
The deposit of cookies is subject to your prior consent and you can change your preferences at any time by clicking on the button at the bottom left of your screen (Axeptio cookie management widget).
List of cookies we use:
- Necessary cookies
- Functional cookies
- Analytics cookies
- Third-party cookies
3. Transfer of Data
3.1 Subprocessors, subcontractors and recipients
As part of the Service provided, we may share your data with our subcontractors or subprocessors involved in the performance of the Service (e.g., carriers, tracking tools, software monitoring tools) who may be located within and outside the European Union. Your data may also be shared with authorities (customs, tax authorities) for regulatory compliance purposes.
3.2 Data security
The security of your data is important to us, which is why we implement the most appropriate technical and organizational measures to protect your data.
3.3 Service providers
We may use third party companies and individuals to provide you with access to the Service, or to help us analyze how our Service is used.
These third parties only have access to your personal data to perform these tasks on our behalf and are required not to disclose or use it for any other purpose.
We may use third-party service providers to monitor and analyze the use of our Service.
- Google Analytics
3.5 Links to other sites
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.
4. Children's Privacy
Our Service is not directed to persons under the age of 18 ("children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us.
5. Exercising your rights
You have certain rights regarding your personal data. Subject to any exemptions provided by applicable law, this includes the right to:
- to access your personal information;
- to correct or update your information where it is inaccurate or incomplete;
- to request the deletion of your information or, in certain circumstances, to restrict our processing of your information;
- to object - on legitimate grounds - to the processing of your information;
- to revoke your consent to the processing of your information; and/or
- to request the portability of your information.
You can exercise some of these rights directly in your user account if you have one. Otherwise, you may contact us at the address listed at the end of this Policy and include the following information: your full name and email address so that we may respond to your request and a clear and concise description of the personal data for which you wish to exercise your rights. If you are requesting a correction, please specify the changes to be made and attach any supporting documentation.
We will handle all privacy requests with the utmost care and in a timely manner. Please note that this may take up to two months.
If you believe that we have not respected your rights and you are located in the European Economic Area, Switzerland or the United Kingdom, you also have the right to file a complaint with your local data protection authority, in France, the CNIL organization.