Win customers for life with returns

Transform returns from a cost center into a retention tool. Create a branded return experience that will drive more sales and delight your buyers!

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“Store-credit is a revolution at Zēta. It’s a huge time saver for the team.”

Photo Laure Babin zeta shoes founder

Laure Babin

Founder of Zeta Shoes

Retain revenue with returns

Fewer refunds, more exchanges.

Our portal encourages the use of Store-Credit for returns instead of cash refunds. Transforming returns into a new opportunity for buyers to shop in your store.

zeta shoes sneakersBigblue store credit option for merchants to handle returns

Reduce pressure on your support team

Buyers can initiate a return at any time, allowing your support team to save valuable time.

Using the returns portal to gather valuable insights to improve your product collection to understand the main reasons for returns.

Go printerless!

More than 70% of European buyers don’t have a printer. Offer them the convenience of printerless returns.

Bigblue enables your brand with the same seamless returns experience proposed by Amazon and Zalando.

Bigblue e-commerce returns portal

Your return experience is an extension of your brand

Create a more engaging experience for your customers, and customise your return portal with your brand's unique identity.

Enforce your return policy by setting the return window and the cases where you offer a return shipping label.