Gorgias
Streamline customer support with Gorgias to have your customers' order history at your agents' fingertips.
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Multi-channel helpdesk integrated for online and e-commerce merchants
Give superpowers to your support team 🚀
From now on, you can track Bigblue’s orders in Gorgias.
Connect your Gorgias Support tool to Bigblue in less than 2 minutes. The Bigblue app for Gorgias Support now allows your agents to access all the information they need to reply to customer inquiries without having to leave the conversation.
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Features of the Bigblue Gorgias App
With the Bigblue App for Gorgias Support, you can:
- Display Bigblue data directly in your Gorgias sidebar
- Automatically create alerts for delivery issues and proactively solve them
- Easily escalate an issue to Bigblue’s support team for carrier delays or lost parcels
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Improve buyer satisfaction with our Gorgias integration and make your support team's life easier
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Why Gorgias?
Gorgias is a customer service platform designed for e-commerce. Gorgias unifies all your conversations (support, social media DMs, calls) into a single feed. In addition, Gorgias has the deepest Shopify integration on the market.
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“From the moment we started to use the Bigblue+Gorgias integration, we reduced our time spent on ticket by 50%.”
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“We are able to answer all weekend requests by Monday noon, which never happened before. Our client are impressed and obviously more satisfied”.
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“Before the integration, our support team was wasting time looking for answers. From now, they fulfil their missions easier and have time to exchange with our clients.”
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