Split return alerts for customer and carrier returns
A carrier return and a customer return need very different handling: a carrier return usually means a failed delivery you have to act on, while a customer return often doesn't. Now you can manage notifications for the two separately. Previously you could only subscribe to Order returning and Order returned, which fired for every return whatever the cause.
Those two events are now split by type: Order returned by customer and Order returned by carrier, plus Order returning due to a customer and Order returning due to a carrier.
So you can route each type to the right people and stop flooding everyone with alerts that aren't relevant to them. To set it up: choose your notifications per return type, for both email and browser, in your notification settings.




%20(1).png)





%20(1).png)
.png)

.png)




%20(1).png)




