“Bigblue helped us ship 10K boxes in 2022, and this year we’re ready to sell over 100K”
SmartWorkout's goal: Making bodybuilding accessible to everyone in Europe
From the very beginning, it was clear to Christelle and Lucas that they wouldn't just be targeting France, but the entire European market. To achieve this, SmartWorkout needed a logistics partner capable of keeping up and ensuring effective deliveries throughout Europe. Thanks to innovative equipment that allows for efficient training anywhere and under any time constraints, combined with a successful partnership with Bigblue, SmartWorkout quickly won over a broad European customer base.
The quality of international delivery maintained by Bigblue later became a key factor in their successful expansion: around 50% of SmartWorkout orders are shipped abroad in record time!
.png)
The choice of Bigblue wasn't merely a lucky guess. Bigblue’s logistics platform was carefully chosen as it is specifically tailored for e-commerce businesses. It offers seamless integration with tools such as Shopify and Klaviyo, that Détective Box was already using. This integration further simplified their operations, making the rapid scaling smoother and more manageable.
A 'Murderous' Touch: 50% of Détective Box Customers Embrace Personalized Gifting with Bigblue's Gift Notes
But the collaboration with Bigblue brought about benefits that went beyond seamless logistics management. It significantly enhanced the post-purchase experience for Détective Box's customers.
One particular feature of Bigblue that stood out for Détective Box are the 'Gift Notes'. Why? Détective Box experiences a surge in demand during Christmas and Valentines, as it often serves as a gift.
SmartWorkout displays Fast-Tags on its product pages to give real-time delivery information to its customers. The feature drove a remarkable 22% increase in their product pages conversion rates!
.png)
Cracking the 'Where's My Order?' Mystery: Détective Box Achieves 92% Delivery Satisfaction with Bigblue's Real-Time Tracking
One of the hallmarks of e-commerce success lies in handling the inevitable "Where's my order?" mystery. For Détective Box, it was vital to ensure a transparent and efficient tracking process, given the nature of their product – a murder mystery game that keeps their customers eagerly awaiting their parcel.
With Bigblue's state-of-the-art tracking system, customers were updated in real-time about their order's whereabouts and could anticipate its arrival accurately. This clarity and transparency led to an impressive 92 percent customer delivery satisfaction rate.
Thanks to Bigblue's network of warehouses and carriers in Europe, SmartWorkout can easily expand its customer base by offering a consistent premium delivery service to all its clients.
.png)
Charting a Course for Intriguing Success: Détective Box and Bigblue Set Sail Towards 100K Parcels in 2023
As Détective Box looks towards the future, their partnership with Bigblue remains pivotal. From a milestone of shipping 10 000 boxes in 2022, Détective Box plans a tenfold increase to ship over 100 000 boxes in 2023. Émilie expresses complete confidence that with Bigblue's support, this ambitious goal is well within reach.
The integration of Bigblue + Amazon enables SmartWorkout to provide its customers with a flawless delivery experience, regardless of the platform or country where the order was placed.
Reflecting on her experience with Bigblue, Émilie doesn't hesitate to recommend it to other aspiring brands. This narrative serves as an inspiring testimonial to the power of a reliable and responsive logistics partner, highlighting how Bigblue helps brands streamline their operations, enhance customer satisfaction, and most importantly, thrive in their growth journey.
Ready to start shipping 10x more parcels like Detective Box?
Talk to an expert