Unlocking the secrets of successful Direct-to-Consumer businesses
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Marketing
How Patagonia Leads the Way in Global Sustainability
In Kantar’s 2022 study, 94% of consumers aim for a sustainable lifestyle, with 49% associating sustainable products with their identity, and 57% stating that a brand's environmental efforts impact their purchasing decisions.
In a world where greenwashing and flashy marketing dominate, Patagonia marketing’s strategy stands out. The brand's journey towards sustainability and its bold stance represent its environmental and social commitment.
Discover Patagonia's success and how it became the number one brand in terms of reputation among the top 100 visible brands in America.
1. Patagonia’s history: Innovating the outdoor apparel market
In 1973, Yvon Chouinard, a rock climber, started Patagonia because he wasn't satisfied with available outdoor gear.
Based in Ventura, California, Patagonia makes outdoor clothes and cares about quality and the environment.
In 1965, aeronautical engineer Tom Frost joined forces with Chouinard, leading to the establishment of Chouinard Equipment in the industrial era. By 1970, they had become the first supplier of mountaineering gear in the USA.
Following a trip to Patagonia, the company changed its name to Patagonia in 1973.
“No longer can we assume the earth’s resources are limitless”
With 5.3 million Instagram followers, Patagonia is known for its commitment to reducing environmental impact. Standing out from competitors, the brand offers high-quality products with a minimal environmental footprint.
Since 2011, Patagonia has been a certified B-Corporation, recognised for its sustainability practices.
Patagonia donates 1% of sales annually, contributing over $100 million in grants and in-kind donations since 1985.
In 2023, the company is valued at around $3 billion and generates an annual revenue of $100 million.
2. Patagonia’s campaigns: Sustainability, community, and beyond
2.1 Patagonia's sustainability impact: Advocacy against fast fashion and fostering loyalty
When we look at why Patagonia is successful, we see it's not just about regular marketing. Patagonia made sustainability a part of who they are. Every product and campaign tells a story in their commitment to the environment.
Patagonia's marketing doesn't just sell products. It tells a story of purpose, eco-friendly choices, and community. Their transparent approach showcases each item's journey, celebrating artisans and the environment.
Let’s have a look at a few of their key campaigns!
2.1.1 The “Footprint Chronicles”
This initiative allows consumers to trace the origins and impact of their clothes. Imagine buying a fleece jacket and being able to follow its journey, step by step, analysing its environmental footprint.
It's a clear way for consumers to be more aware of the environment.
2.1.2 "Don’t Buy This Jacket" campaign
Patagonia's impactful campaign challenged consumerism by urging mindful consumption, especially during Black Friday and Cyber Monday. Rather than promoting more purchases, it emphasised the durability of its products, encouraging customers to buy less and use items longer for environmental sustainability.
2.1.3 "Worn Wear" campaign
In a world dominated by fast fashion, Patagonia stands out by introducing its 'Worn Wear' initiative.
Encouraging customers to send in their well-worn items for repairs, Patagonia confronts the disposable culture in the fashion industry.
Worn Wear allows you to trade in and buy used Patagonia gear.
This represents a bold stance against the throwaway mindset. Patagonia highlights repaired items through events and social media, advocating for waste reduction and responsible consumption.
2.1.4 "Vote Our Planet" campaign
Before the 2018 U.S. midterm elections, Patagonia's "Vote the Environment" campaign closed stores on Election Day, underlining the brand's commitment to environmental activism.
2.1.5 "Buy Less, Demand More" campaign
Responding to the global climate crisis, this campaign urged consumers to buy fewer products and demand higher sustainability standards. It emphasised the need for a shift towards a circular economy and called on consumers to support brands prioritising sustainability and transparency.
2.2 Patagonia's political and ethical activism
2.2.1 Bold political stances against the Trump administration
In 2017, Patagonia showcased its commitment to environmental activism by taking bold political stances. When President Trump signed an executive order to reduce national monuments, including Bears Ears, Patagonia joined forces with Native American and grassroots groups to challenge the order in court.
The company extended its political stance to product tags, with a limited-edition pair of shorts bearing the message "Vote the Assholes Out."
2.2.2 Corporate branding ban campaign
In 2021, Patagonia went a step further in aligning its business practices with its values. The brand banned all corporate branding options. This decision aimed to uphold Patagonia's commitment to sustainability and environmental protection. The move resonated with the brand's identity, reinforcing the notion that actions speak louder than words in promoting a sustainable future.
3. Patagonia’s marketing strategy: UGC, ambassadors and documentary
3.1 Strong focus on UGC and dedicated community of ambassadors
Despite selling clothing, the brand avoids direct product promotion on social media. Instead, it utilises multiple Instagram accounts – 11 certified and several unofficial but recognised – each catering to specific interests.
This segmentation diversifies content while adhering to the principle of avoiding aggressive promotions.
User-generated content (UGC) plays a central role, with athletes and enthusiasts sharing photographs across Patagonia accounts, fostering a dedicated community.
Since its beginnings, Patagonia has focused on its community. The outdoor brand mainly relies on its community and communication. Patagonia nurtures its community by sharing a lot of information about its achievements, evolution, and programs through its website or online. It has managed to stay true to its core values from the beginning.
Patagonia doesn’t pay influencers to promote their products. Instead, they collaborate with people, usually athletes or people who often partake in adventure sports, who share the same climate-conscious values as them. These people are Patagonia’s brand ambassadors.
These ambassadors are sorted into different groups based on what sport they play since Patagonia’s gear is also sorted separately according to sport, for instance, @patagoniaclimb and @patagonia_trailrunning.
The brand, then, reshares the videos of their ambassadors being in their element while wearing Patagonia’s clothes.
This type of indirect marketing works wonders because it is purpose-driven and is based on mutual values. Moreover, they get to fill their feed with unique content and value their collaborators in the process.
Since each of the ambassadors are veterans in their respective fieldfields, and customers can trust their recommendations.
3.2 Communication and building community around environmental and social causes
Patagonia encourages its customers to share their own stories and experiences related to the brand. They invite customers to send photos, videos, and testimonials about using their products in natural environments or memorable situations.
On its Instagram account, the brand almost exclusively shares inspiring stories from its customers around the world. This reinforces the feeling of belonging to a community that is committed and loyal to the brand.
3.3 Storytelling through documentary and short films
Patagonia engages in documentary production and community co-creation, positioning itself as an ecological media platform.
Patagonia's marketing strategy now centres on engaging with the outdoor sports community through storytelling, collaborations, and long-form video content. Collaborations with respected members of the outdoor sports community, referred to as "Global Sports Activists," exemplify this strategy.
By investing in content that tells unique and compelling stories, such as the documentary featuring trans climber Lor Sabourin, Patagonia continues to demonstrate its commitment to values beyond conventional marketing, establishing a lasting connection with its audience.
Patagonia's journey, marked by sustainability and authenticity, is highlighted through impactful campaigns like "Don’t Buy This Jacket" and "Worn Wear."
The brand's commitment extends to bold political stances and a corporate branding ban.
Unconventional marketing, focused on UGC and brand ambassadors, strengthens community bonds. Overall, Patagonia's success stems from its narrative, eco-friendly choices, and engaged community, showcasing a commitment to a sustainable future.
As Patagonia continues its commitment, how do you think the brand will improve its supply chain and evolve its engagement with loyal customers and the global community?
Logistics
3PL Guide: The Role of Third-Party Logistics in 2024
For e-commerce business owners, managing customer orders is a critical aspect of daily operations. As your business grows, handling order fulfilment in-house might become impractical.
As the volume of orders grows, you might outgrow your warehouse’s operational capacity, you’d need to find a new space, and hire new employees … Managing all of this can be quite challenging and time-consuming.
This is where third-party logistics (3PL) companies step in!
Partnering with a 3PL helps in achieving both short and long-term supply chain goals, with data and technology enhancing progress.
The 2024 Penske Third-Party Logistics study shows 95% of shippers find 3PL collaborations successful. Notably, 89% credit 3PLs for improving service, and 80% acknowledge their role in reducing logistics costs.
This guide provides you with all the necessary information about 3PL services, helping you decide if they're a good match for your e-commerce needs.
1. Understanding third-party logistics companies
To kick things off, let's unravel the acronym itself.
Traditionally, "3PL" stands for third-party logistics, a strategic outsourcing solution where companies leverage external service providers. They manage certain aspects of their logistics and supply chain operations.
This collaboration allows e-commerce companies to focus on their core business. While entrusting transportation, warehousing, and reverse logistics to specialised partners.
Simply said, 3PL orchestrates your e-commerce operations from A to Z.
But nowadays, some partners are revolutionising the 3PL landscape.
Logistics companies are offering more advanced solutions to help e-commerce businesses grow and track in real-time data related to your inventory, orders, returns…
Some have even developed their own Warehouse Management System (WMS) and Transportation Management System (TMS) to make operations more efficient.
They integrate easily with your CMS (Shopify, Magento, BigCommerce, WooCommerce, Amazon…) for easy fulfilment operations.
These new 3PL partners are now actors in your e-commerce business growth.
By capitalising on their expertise, fulfilment companies have created tools to help you increase your conversion rate, client lifetime value, and client retention rate.
By streamlining your pre-purchase and post-purchase processes, they offer opportunities to boost your revenue and stand out among competitors.
2. 3PL: What do they do?
A 3PL is also referred to as a fulfilment company, fulfilment warehouse, order fulfilment company, or fulfilment centre.
3PL companies offer several logistics services, generally including:
- Transportation management (shipment and reception)
- Delivery
- Warehousing
- Inventory management
- Picking and packing
- Kitting (product bundling)
- Reverse logistics (returns)
- B2C and B2B order fulfilment process
- WMS/TMS
- Pre-purchase and post-purchase tools and apps
- Cross-border logistics
- Freight forwarding…
3. What are the advantages of 3PL?
According to a McKinsey study, e-commerce logistics costs have been consistently rising since 2010 due to complex needs such as returns management and faster fulfilment.
Currently accounting for 12-20% of e-commerce revenues, these costs might rise to 15-25% soon due to wage pressure and higher final-mile expenses.
While logistics costs represent a significant portion of your margin, they should be viewed not just as an expense but as an investment. Logistics and operational excellence can also set your brand apart from your competitors.
Clients expect faster delivery, and a poor delivery experience would stop 85% of online shoppers from ordering again.
Logistics can serve as a true growth lever for your e-commerce brand, helping increase your LTV.
While you can always grow at your own pace without a 3PL, consider the associated costs of not outsourcing your order fulfilment.
This includes buying a warehouse, spending a lot of time managing it and hiring a lot of qualified workers. Likewise, you will have to deal with carriers directly. Also, it will be more difficult to handle seasonality and peak seasons like Black Friday or Christmas. And we know how it can easily become a nightmare!
Choosing to partner with a fulfilment company goes beyond outsourcing logistics.
It's a strategic decision that brings a lot of benefits, reshaping the way your e-commerce operates.
3.1 Cost efficiency
Working with a 3PL partner can provide cost savings, which is one of the main advantages.
Businesses can benefit from economies of scale and optimise transportation routes by leveraging the expertise of specialised logistics providers.
Except if you have a very strong brand or very high order volume, you will get more attractive prices when working with a 3PL rather than negotiating on your own.
At the heart of any 3PL company lies transportation management. Whether it's shipping goods across borders or delivering products to the end consumer, third-party logistics providers excel at optimising routes, choosing the right carriers, and ensuring timely deliveries. This orchestration not only reduces shipping costs but also enhances the overall customer experience.
Bigblue Tips
At Bigblue we built a strong relationship with +20 European carriers like Colissimo, Royal Mail, or Correos, to offer our merchants the best prices.
Also, with our smart carrier offer, we can select the most cost-effective and qualitative delivery options based on your client’s shipping address.
3PLs can help you manage your supply chain efficiently and without errors.
Using shared warehousing can reduce logistics costs. You pay only for what you use, instead of building and maintaining oversized facilities.
If you work with a fulfilment centre that already has a good WMS/TMS, you can also save money by not having to invest in pricey technology.
3.2 Customer experience and service level
As mentioned before, with the recent arrival of new 3PL partners, they can offer you a new way to optimise your pre-purchase and post-purchase experience.
They can improve your delivery experience, your website conversion rate, your customer service and your returns experience.
For example, like Amazon, if you provide your customers with a clear delivery promise with an Estimated Time of Arrival (ETA) of their orders, you can increase your product page conversion rate.
Bigblue Tips
At Bigblue, we designed our solution and features at the forefront of innovation to free you from logistical challenges and allow you to fully focus on your expertise.
Bigblue provides you with access to personalised parcel tracking emails and pages, ETA displays directly on your product page, and a returns management portal with a printerless option for your B2C and B2B orders.
3.3 Scalability and efficiency
Picture a well-organised warehouse as the backstage of any well-organised logistics.
3PL providers excel at managing warehouses efficiently, strategically placing inventory and tracking inventory levels.
This meticulous approach ensures that products are readily available when needed, minimising delays and optimising storage space.
3PL partners play a pivotal role in minimising stockouts and overstock situations.
4. Understanding logistics models: 1PL vs. 2PL vs. 3PL vs. 4PL
5. How does 3PL pricing work?
The cost of 3PL services depends on several factors, the complexity of services required, the scale of operations, and the level of technology used. Larger volumes may lead to better rates, but advanced tech could bring extra costs.
The most common types of pricing will be a minimum flat fee and/or usage-based pricing.
For each order, a cost will be incurred depending on the number of products to pick, pack, the packaging used and the destination of the delivery.
For example, Bigblue's pricing includes order processing service fees, a subscription to the Bigblue app, and optional Experience Packs for Conversion, Delivery, and Returns, based on usage.
Our order processing fees cover the complete handling of your products: warehouse reception, storage, order preparation, packaging, parcel shipping, and transportation. And discounts are available as the monthly order volume increases.
6. How to choose a 3PL company?
Choosing a 3PL provider is not just outsourcing logistics, but an important decision shaping your brand's efficiency, growth, and customer relationships.
Begin by assessing your e-commerce needs, focusing on product identification, order volume, and return frequency. Move on to a comprehensive review of your potential 3PL provider, prioritising industry expertise, technology capabilities, their e-commerce platforms integration, and references. Finally, delve into a detailed examination of costs and fees.
To sum up, exploring third-party logistics presents a strategic path for e-commerce success. With benefits like enhancing customer experiences, cost efficiency, and streamlining supply chains, a fulfilment partner, offers valuable advantages. As you think about potential transformations for your business, consider this: How could using 3PL reshape your e-commerce journey?
Drowning in order fulfilment tasks? Free up your time and resources with Bigblue's comprehensive solution. We handle warehousing, picking & packing, shipping (including eco-friendly options!), returns, and everything in between. Our automation and smart features optimise efficiency, while dedicated account managers ensure a smooth experience. Get a free consultation and see how Bigblue can streamline your operations and empower you to focus on what matters most – growing your business.
E-commerce trends
Unlock Bellroy's global success: $83M to $300M in 5 years
Picture this: In 2009, at a kitchen table in Bells Beach, Australia, Andy Fallshaw and friends sought to redefine the wallet. Frustrated by the bulky and unappealing appearance designs, Fallshaw aimed for simplicity.
In just a year, Bellroy was created, bringing together style and functionality like never before. Fast forward to 2022, Bellroy has evolved into a $300 million omnichannel brand — a massive jump from its $83 million valuation five years ago.
Business Insider, Forbes, and GQ all agree: Bellroy makes the best men's wallets.
Now, let's dive into what exactly made Bellroy rise to the top in the accessories game.
1. Bellroy's secret recipe to put their wallets in every pocket
1.1 Leveraging their community to reinvent an everyday carry
Bellroy was established in 2009 by designers Andrew Fallshaw and Hadrien Monloup, along with engineers Lina Calabria and Matthew Fallshaw.
In 2010, inspired by insights from their blog testing ground, Carryology, the brand started with the five wallets, emphasising the concept of "less is more."
The first products were: Very Small, Very Protective, Slim Sleeve, Hide & Seek, and Take Out – all designed for minimalist everyday carry.
These straightforward product names directly identified pain points based on feedback from their blog community.
“We re-engineered the wallet from the ground up … They took off [and] they found unbelievable resonance. That notion of slim wallets, which hadn’t been a focus before then for brands, grabbed hold,” Fallshaw shared.
As they work closely with groups like our Carryology community to make sure their designs always get better.
The Bellroy Slim Sleeve wallet has been updated over 22 times since they first made it over ten years ago. It’s still the same wallet, just improved each time.
Currently, Bellroy sells +80 products across several categories, including wallets, bags and accessories, on its website.
1.2 Adopt an omnichannel approach to make sure to meet your target
Fallshaw adopts a versatile retail strategy for Bellroy, aiming to meet customers where they prefer to shop.
Bellroy's presence spans its DTC e-commerce site, Amazon, and in over 1,200 physical stores thanks to their extensive partnerships with retailers since 2012.
The brand seeks out retailers who understand their customers and cater to them effectively. This includes fashion-focused stores like Barneys NY, Nordstrom, and Incu, as well as action sports retailers like Patagonia and Burton Japan, and specialty stores like Loft and Tokyu Hands in Japan.
Thanks to their strong sell-through rates, they've earned recognition among top-tier retailers worldwide.
1.3 Match your customers' values
Bellroy's sustainable commitment is represented by embracing Patagonia's sustainable 'cradle-to-cradle' approach.
It’s based on three principles:
- THINK BEYOND THE PRODUCT
- IT'S EQUALLY ABOUT WHAT YOU USE AND HOW YOU USE IT
- CONSIDER THE ENTIRE PRODUCT LIFE CYCLE
Following Patagonia's principles, Bellroy realised that they don't have to harm the earth to make great products. By using high-quality materials and lasting designs, they are helping to protect the environment.
A few key initiatives:
- Certified B Corp company since 2015.
- Leathers come from gold-rated LWG tanneries and DriRanTM, with a focus on environmentally conscious practices to save water and reduce chemicals.
- 100% recycled polyester and nylon fabrics for sustainability.
- MIRUM collection featuring regenerative plant-based, plastic-free leather.
- 100% of their paper packaging is FSC-certified paper 100% of their polybags are made from 100% recycled conten.
2. Bellroy’s marketing strategies: Innovative campaigns and limited edition
2.1 Slim Your Wallet campaign
In 2011, Slim Your Wallet gained popularity and focused on highlighting the benefits of their slim, minimalist wallets compared to traditional bulky wallets.
Through creative marketing materials, including videos, blog posts, ads, and social media content, Bellroy emphasised how their wallets could make your life easier and declutter everyday carry items.
On their website, you can see a visual representation of how the slim wallet compares to standard ones. By sliding a control along a line, users can witness both wallets filling up with cards and cash, effectively illustrating how Bellroy's slim wallet tackles the common problem of bulky wallets.
This campaign resonated well with the audience and still defines Bellroy’s identity.
2.2 Product collaboration and limited editions
Bellroy effectively increased its reach by collaborating with brands in similar industries, especially those with a broader audience.
In 2012, it signed with its first international retailer, Huckberry.
Impressed by Bellroy's Hide & Seek wallet, Huckberry requested a customised version, leading to a highly successful limited release.
In 2016, Barneys New York collaborated with Bellroy and in 2017, they did one with Google for the Made for Google collection.
The collaboration is still ongoing, Bellroy created multiple phone leather cases for the Pixel smartphone but also a sleeve for Google's Pixelbook.
This collaboration not only served as social proof for Bellroy but also garnered extensive free press!
Since then, they have had multiple successful collaborations with different designers like illustrator Karan Singh, personalities like NBA star Patty Mills and brands like STAPLE.
Bellroy smartly used their collaboration to expand its product range at the same time: phone cases, tech kits, functional bags…
In conclusion, Bellroy's rise from a small kitchen table in Australia to a $300 million global e-commerce giant illustrates the impact of innovative design, smart marketing, and a focus on sustainability.
They've reshaped the accessories industry with simple yet functional products, capturing the hearts of consumers worldwide.
After 15 years after its creation, how does Bellroy plan to navigate the evolving consumer trends and adapt their marketing strategy to meet them?
Logistics
Textile logistics: 3 challenges of the fashion industry
In 2025 European consumers will spend $999 each on fashion products. And in 2024, 60% of fashion purchases will be made online, up from 47% in 2023.
Fashion e-commerce brands, unlike other sectors, have to manage product seasonality, changing trends and collections, consumer expectations, and high return rates…
This significantly impacts the whole supply chain including the sourcing of the products, transportation, types of storage, and product returns management.
By outsourcing your fashion logistics to a third logistics partner (3PL), e-commerce businesses can solve easily those challenges.
Let’s see the 3 main challenges of textile logistics and how brands can adapt to become the best at fashion logistics!
1. Rising costs and supply chain challenges in the fashion industry
In 2024, fashion industry leaders are worried about global issues like political tensions, economic instability, and rising prices.
Despite a slight dip in global inflation (from 6.9% to 5.8%), concerns remain.
The market is expected to divide, people who will still buy fashion products while others will turn to second-hand options due to sustainability and budget concerns, or personal preferences…
Rising costs for raw materials, energy, and transportation also impact profits and make clothes more expensive for consumers.
Effectively coordinating the transportation of goods from the supplier to the warehouse and then to the customer involves navigating complex processes. This is crucial in shaping overall logistics costs.
Relying on just-in-time production and global distribution networks can make transportation disruptions have a big impact, causing longer wait times and higher operating expenses.
Bigblue Tips
Optimise your transportation costs with Bigblue’s Smart Carrier selection.
You provide the best delivery guarantee to customers, streamlining the decision-making process and ensuring the most cost-effective and fast delivery.
Fashion trends come and go in shorter cycles, with retail giants like Zara and H&M changing collections every 15 days to keep up the pace with trends. Because of that, consumers demand ultra-fast deliveries.
The entire supply chain optimisation has become a great challenge for the fashion industry.
2. Managing the omnichannel complexity: The fundamentals of your textile logistics
With customers often browsing in physical stores and making purchases online, the logistics process must support a cohesive customer journey. This includes ensuring the availability of products in-store, on your website, and at retailers, facilitating easy returns, and optimising storage for varied product types.
Ensuring a consistent brand experience throughout various customer journeys poses a challenge for all brands, particularly in the fashion industry. Clear size policies and images, enhanced by user-generated content (UGC), are crucial.
2.1 Efficient storage for fashion logistics
Different storage methods are used in warehouses for fashion brands depending on the product type.
Easily wrinkled clothes are typically hung to prevent damage, while less sensitive items like cotton t-shirts can be folded and shelved, saving space and allowing efficient handling of numerous orders.
Dynamic racks enhance storage and selection efficiency for various products, including non-fragile clothing, shoes, and accessories.
Bigblue tips
When choosing a logistics company or a warehouse partner to work with, it is important to look for a suitable infrastructure for textile storage. Check if your 3PL partner’s warehouse has hanger racks or structures for overhead storage.
At Bigblue, we offer specialised stowing options for fashion brands, including hanging racks, pallets, and shelves.
We operate a dedicated Fashion warehouse, leveraging our expertise to ensure optimal storage solutions for our clients' garments.
Also, more and more luxury clothes and accessories are being sold and bought online. Nearly 57% of luxury customers make their orders online, leading to strong growth in the haute-couture market. The problem is that luxury products do not cost the same as mid and low-end products. The risk of theft is therefore much higher.
Bigblue Tips
To manage inventory effectively, it's recommended to use unique SKUs (stock-keeping units) for each product variant (colour and size), reducing errors and returns.
Outsourcing to a logistics company like Bigblue allows a focus on sales and marketing, while we handle storage and organisation. We ship from the same warehouses as the main actors of the fashion industry like Sézane or Inditex.
2.2 Avoid overproducing or stockouts for your fashion e-commerce business
If you manage an omnichannel brand (combining in-store sales, an e-commerce platform and resellers), stock management can be quite complex.
Avoid overproducing to prevent dead stock while ensuring you don't run out of popular items. It's about finding that sweet spot for successful inventory management.
Keep in mind that out of 100 billion garments made yearly, 92 million tonnes end up in landfills. Manufacturers and retailers contribute significantly, producing 13 million tons annually due to overproduction—around 30% of clothes made each season go unsold.
You can optimise your stock management process by analysing your consumers' behaviour to help you determine whether your products are selling more in-store or on your online store.
By studying these statistics, you can adapt your purchases and stock distribution according to the most advantageous distribution channels.
If you run an omnichannel brand, you might face a problem where you run out of products. This happens when there's a mismatch between what you have in your system and what's physically available, or if you misestimate orders. Running out of stock during busy times can hurt your sales.
While you can't control how fast your supplier makes things, you can plan to have extra products to cover times when sales go up or when you release new items.
You can decide to look at past sales data for your popular items (empirical view) or think about what might happen in the future based on economic trends and what people want (forward-looking view). It's your choice to pick the method that fits your online store best.
Bigblue Tips
To avoid running out of stock, you can set up alerts to know how much you have in real-time and optimise your forecast so you can better plan with your suppliers. It's easy to do on your Bigblue dashboard!
2.3 The importance of packaging for your fashion brand
Receiving their parcel is the first physical point of contact with your brand. As they are eager to open up and try on their new outfit, 4 out of 10 of them will share their unboxing experience on social media. So make sure your parcel is camera-ready!
Make it a point of honour to choose a package packaging that represents the values of your brand image. Whether it's the colours, the materials used or the designs: everything must be consistent!
At the same time, a lot of bad buzz related to excessive packaging can hurt the reputation of e-commerce businesses.
Whether it's the colours, the materials used or the designs: everything must be consistent!
Bigblue Tips
Creating packaging in your brand's colours tends to appeal to customers. However, beware of the risk of theft! Branding a package (putting distinctive signs that it belongs to a brand), especially on the outside of the box, can lead to more theft.
At Bigblue, we recommend using internal branded packaging and adding a personalised flyer!
3. Smart management of returns for fashion logistics
For online clothing brands, effectively managing returns is essential.
The average rate of returns for online shopping is around 30%, and sometimes it goes up to 50%!
Reverse logistics plays a key role in the supply chain, ensuring a smooth and efficient process for handling returned items.
Many fashion companies are forced to throw away almost 25% of returned products due to poor reverse logistics management. A serious loss of profit which can be avoided!
This involves setting up a process for handling returns, whether due to size issues, defects, or other reasons.
From checking the condition of the product to the return of defective clothing (recycling, donation, etc.) to standard returns. The entire returns policy must be studied!
It's important to have a clear returns policy, especially if the return address varies based on the reason for the return, like quality issues or size mismatches.
Transparency in communicating this policy is key to avoiding logistical complications.
Bigblue Tips
Bigblue's Return portal offers a seamless, branded experience, saving time for support teams and providing insights to improve product collections.
Transform your returns into a customer retention tool with a store-credit system, minimising refunds and encouraging exchanges.
Successfully managing fashion logistics relies on strategic integration, and adapting to the surge in e-commerce and consumer expectations. Overcoming challenges in the supply chain, omnichannel management, and returns becomes pivotal. Whether enhancing your internal processes or collaborating with a 3PL partner, embracing technology and customer-centric approaches positions you at the forefront of the dynamic world of textile logistics.
Bigblue, your 3PL partners with the best fashion logistics experience
Working with major fashion brands in Europe like From Future, Muji, Cabaïa and Believe Athletics, we can help your brand automate your fulfilment.
We're eager to discover your brand and enhance your customer experience. Let's make a difference together!
Marketing
SMS Marketing 2024: Best practices and expert tips
Consumers have now become plagued by “inbox fatigue” — where they avoid the promotions tab because there is too much being sent to them.
The global daily email volume surged from 269 billion in 2017 to 333.2 billion in 2022, projected to hit 392.5 billion by 2026 (Statista).
Texting, the world's preferred communication, is quick and easy. With the rise of mobile e-commerce, brands focus on SMS engagement.
Businesses globally are projected to allocate a substantial £50 billion to SMS messaging by 2025.
Flashback to ten years ago … Following the 2009 recession, consumers saw a decrease in direct mail from brands due to the expense associated with this channel — besides, people just weren’t shopping much any more.
Accordingly, businesses looked for the next “cutting-edge” technology to promote their goods and services: email marketing. Almost every business uses email in some capacity, and the channel is getting crowded (from a promotional standpoint).
In this blog post, we'll examine:
- Why SMS marketing is becoming more and more popular among businesses
- SMS marketing best practices for your e-commerce brand
- Tips to grow a healthy list base
- SMS marketing examples that worked
1. Connect and convert: What is SMS marketing?
SMS marketing, or Short Message Service marketing, isn't boring. It's all about adding excitement to your promotions, you can add pictures, videos... It's also one of the speediest and simplest way to connect with your customers.
Look at this awesome MMS marketing campaign by Basic Piece with a waving GIF to grab attention! Source: Omnisend
People now prefer SMS over calls whereas B2B companies still love emails.
- Key sectors include healthcare (55%), banking/finance (46%), and e-commerce/retail (45.9%).
- 64% wanting more texts from businesses.
- 60.8% prefer SMS for customer service.
- Only 47% of brands used text messaging for customer communication (2022 Essendex and PwC study).
2. Exploring the advantages of SMS Marketing
SMS marketing benefits are multiple for e-commerce brands seeking direct and effective communication with their audience. Let's delve into the advantages that make SMS marketing a compelling strategy for your marketing efforts.
2.1 Instantaneous reach
SMS messages demonstrate higher deliverability rates, with most messages being opened within three minutes. Additionally, they are less prone to being marked as spam compared to emails.
Here's a tip from Klaviyo, one of the leading marketing automated platforms for emails and SMS marketing:
Short messages (under 50 characters) get higher click rates (about 12%). But, be aware, that longer messages (over 150 characters) may see diminishing returns. So, if you have something important to say, a longer SMS can still work. In other words, the shorter the better!
2.2 Ridiculously high open rates and click-through rates
One of the remarkable features of SMS marketing is its astonishingly high open rates.
On average, the open rate for emails is 20% and the click-through rate is 2%, whereas the open rate for SMS is 98% and the click-through rate is 36%. Source: Layerise
This high engagement level ensures that businesses can effectively convey their message and capture the attention of their target audience.
2.3 Direct and personalised
SMS allows for direct, one-to-one communication, enabling e-commerce brands to tailor messages to individual preferences for a more personalised touch.
💡 In a study by Attentive on how consumers wanted to interact with brands, 81.2% of consumers opted into at least one brand’s SMS program to benefit from an enhanced shopping experience.
They mentioned the following reasons:
- Discover deals and new products
- Curated shopping experience
- Limited-time release and launches
- Restock messages
- Personalised responses to questions
- Connection to brand
2.4 Proven ability to sell
Beyond creating awareness, SMS marketing has a proven track record of driving sales.
With the right call-to-action and enticing offers, e-commerce businesses can push customers to make immediate purchases.
Whether it's a limited-time discount or an exclusive deal, SMS marketing has the power to convert leads into sales effectively.
According to a report by Insider Intelligence, companies often achieve a 10x to 20x return on investment through SMS marketing.
3. Weighing the disadvantages of SMS marketing
While SMS marketing campaigns have their strengths, it's essential to be aware of potential drawbacks. Let's examine the disadvantages that e-commerce brands should consider when incorporating SMS marketing into their strategy.
3.1 Opt-in requirements
E-commerce companies must obtain explicit consent from recipients, and this opt-in process may limit the size of your SMS subscriber list.
3.2 Characters limitations
A single SMS message is limited to 160 characters.
It necessitates concise content and limits the amount of information that can be conveyed.
3.3 Potential for intrusiveness
Poorly timed or overly frequent messages can be perceived as intrusive, leading to a negative impact on customer relationships.
3.4 Limited content type
The simplicity of SMS restricts the types of content that can be shared compared to more multimedia-rich channels.
4. 5 proven strategies to grow your SMS list
Before you start sending out SMS campaigns, you first need to put together a healthy subscriber base. This is a crucial step!
The ultimate checklist for SMS marketing best practices:
- Always ask permission to opt-in: Secure explicit consent before sending marketing texts to subscribers, ensuring compliance with data protection regulations.
- Opt-out transparency: Provide a clear "STOP" option for subscribers to easily opt-out, preserving SMS deliverability.
- Incentivise subscription: Offer value such as exclusive discounts or timely updates to make the subscription worthwhile.
- Respect timing: Send messages during appropriate hours, avoiding disruptions, like marketing texts at 3 a.m.
The best results are usually seen when creating multiple places for customers to opt-in, and diversifying options for customers.
4.1 Checkout collection
Perhaps, the easiest and most natural way to start collecting subscribers is right at the checkout section of your online store.
At the moment of purchase, your customers are more likely to agree to sign up for text marketing updates from you, since they’ve already got familiar with your brand and products. On average, 45% of your customers who have come this far will opt in at checkout.
4.2 Email subscribers
Another easy way to build a list is simply to convert an existing email subscriber list by introducing a dynamic button to sign up for SMS within your emails. You have to be clear here, both in the visibility of this option in your email and in what you will message to people. You can also consider a collection in a welcome series or post-purchase flow (wink wink 😉).
For example, Soylent encourages its email subscribers to register for SMS alerts, ensuring they're the first to be informed when new flavours are released.
4.3 Website pop-ups
You can also enable desktop and mobile collection pop-ups. They are easy to set up, responsive, highly effective and a crucial part of every brand’s efforts to grow its list of subscribers. It’s really important to test pop-ups over time (with different messaging, images and styles). These work best when incentivising signup with a discount or an exclusive offer.
4.4 Gamification elements
Introduce gamification elements to your SMS sign-up process. For example, users could earn points, and badges, or unlock special perks by referring friends to subscribe. This turns the sign-up process into a more enjoyable and rewarding experience.
4.5 QR codes
QR codes are perfect for brands looking to expand their base using offline media channels. They can be used anywhere (such as: in print media or as posters at store windows in shopping malls, billboards and more). For best results, use them with incentive-based campaigns like a giveaway or early access to a new collection, to draw even more attention.
5. 8 SMS marketing message types for your next campaign
Explore a diverse range of SMS marketing message types to elevate your next campaign. From engaging welcome series that create impactful first impressions to strategically crafted abandoned cart messages that recover potential sales, there are versatile approaches.
5.1 Welcome series
Make a lasting first impression. Greet new subscribers with a warm welcome, introducing your brand and offering incentives like gift vouchers or discounts to turn them into customers.
5.2 Abandoned cart
Combat high cart abandonment rates by reaching out 30-60 minutes after abandonment. Offer incentives like free shipping to recover sales, embedding it in the abandoned cart URL for convenience.
💡 Cool example to follow:
Alkaline Herb Shop, a budget-friendly supplement brand, aimed to enhance customer engagement by integrating Yotpo SMS alongside email. Teaming up with Hawke Media, they achieved remarkable results, including a 160x ROI, 20% monthly revenue growth through SMS, and recovery of 33% of abandoned carts via SMS messages.
5.3 Post-purchase
Capitalise on a new customer's momentum. Encourage additional sales by offering complementary products. Express gratitude, request reviews, and promote loyalty programs to enhance customer engagement.
5.4. Loyalty offers
Retarget inactive customers with cost-effective text messages. Implement win-back automation 30 and 60 days post-purchase, offering incentives to encourage repeat purchases. Provide meaningful reasons for contact, such as new collections or intriguing updates.
5.5. New order confirmation
Quickly confirm purchases, sending order IDs via text for a seamless customer experience.
5.6 Shipping confirmation
Immediately inform customers when orders are shipped, providing tracking IDs and order status links.
5.7 Order delivered feedback
Demonstrate post-sale care by seeking feedback on the customer experience.
In summary, SMS marketing is vital for e-commerce in 2024.
With email saturation, SMS offers direct and effective communication, boasting high open rates (98%) and proven sales impact.
Despite drawbacks, building a robust subscriber base using the tips provided is key. Diverse message types further enhance its effectiveness.
In essence, SMS marketing is a dynamic tool for e-commerce brands in the competitive digital landscape of 2024.
Now, you only have to decide and select the best SMS marketing platform based on your needs!
Marketing
Unveiling Stanley's Hype: Quencher's Impact & TikTok Viral
Stanley's journey from a 110-year legacy brand to a $750 million powerhouse isn't just about tumblers. It's about a smart makeover and retargeting.
The transformation is thanks to a fresh marketing strategy, notably with the reintroduction of the Quencher – a 40-ounce tumbler featuring a straw.
Influencers and TikTok fuelled its virality, and features like aesthetics and limited editions made it collectable.
Dive into the Quencher's impact and Stanley's marketing strategy, leading them to become the top drinkware brand in North America with a 275% YoY surge in sales.
1. Stanley’s brand history: 110 years old brand to viral sensation
Established in 1913 by William Stanley Jr., the brand Stanley has a history of creating stainless steel vacuum sealed cups and tumblers designed to keep items at the right temperature.
With a versatile range from their bestselling Stanley 1L Bottle in Hammertone Green to the Quencher insulated cups, it caters to various needs, from outdoor expeditions to everyday activities.
Terence Reilly became President of Stanley in 2020. Formerly associated with Crocs, he has been instrumental in steering the success of Stanley's Quencher tumblers. His marketing expertise previously contributed to transforming Crocs into a high-fashion brand.
As Stanley introduced new colours for their cups, sales consistently rose.
Revenue surged from $73 million in 2019 to $94 million in 2020, more than doubling to $194 million in 2021.
In 2022, the revamped Quencher model, featuring a sleek design and additional colours and finishes, led to another doubling of revenue to $402 million. Projections indicated that by 2023, revenue was expected to reach $750 million.
The brand saw a 275% YoY increase in Quencher sales, becoming North America's No. 1 drinkware brand.
2. Stanley's Quencher virality: From a failed camping mug to one of the most sought-after products in the world
In 2016, Stanley launched the Quencher, a 40-ounce stainless steel tumbler. However, its initial sales were not great, prompting the company to cease restocking and marketing efforts in 2019.
Terence Reilly aimed to broaden the customer base, particularly targeting women, by reimagining the brand as a fashionable accessory. Brighter colours, straws for cold drinks, and a focus on aesthetics were incorporated. Also, its collectable nature and aesthetic appeal that fit the “clean girl aesthetic” or the “watertok” trend contributed to its popularity.
The Quencher's features, including its ability to keep drinks hot or cold, handle, and fit in car cupholders, additionally contributed to its appeal.
The hashtag #Stanleycup has accumulated more than 6.7 billion views on TikTok, becoming a symbol of status and style, priced at £44.99.
When you invest in a Stanley mug, it's more than just a tumbler; it's your entry into the exclusive "The Sisterhood of the Stanley Tumbler" community, celebrated by the NYT.
Reilly's measure of a brand's success is its visibility at major airports. Seeing people willingly use and showcase the product in public spaces indicates a strong brand. The Quencher has become a fashionable and desirable item worn by travellers.
2.1 Quencher's evolution: From workmen's essential to women's favourite, fuelled by influencers
Initially targeted at workmen and outdoorsmen, the Quencher gained massive traction, particularly among women, thanks to influencers from The Buy Guide.
The founders of The Buy Guide, Linley Hutchinson, Ashlee LeSueur, and Taylor Cannon, played a pivotal role in showcasing the Quencher's appeal to women and expanding its customer base.
In 2019, The Buy Guide posted the Quencher on social media, leading to a viral trend, especially on Instagram.
The collaboration also resulted in a successful wholesale partnership, with The Buy Guide quickly selling out of 10,000 cups.
2.2 TikTok virality sparked with the fire accident
The brand went viral after a TikTok video in which a Stanley Quencher survived a car fire gained immense attention.
The video gained over 94.5 million views and prompted Stanley's President, Terence Reilly, to respond by offering new tumblers and a replacement car.
This heart-warming response garnered over 56 million views and positive comments, boosting the brand's image.
2.3 The Quencher adored by celebrities
Stanley's tumblers are also embraced by celebrities like Olivia Rodrigo.
“I was actually TikTok influenced by TikTok buying this,” she said.
Rodrigo even said in her interview how much she loves her Quencher H2.0 Flowstate.
Stars like Jessica Alba and Carrie Underwood also showcase their Stanley's on social media, with Underwood adding crystals for a personalised touch.
In a recent episode of The Late Show, Adele was spotted sipping from her cup during James Corden's final Carpool Karaoke segment.
2.4 Quencher’s limited collaboration and editions
Stanley applies a scarcity model by releasing limited-edition colours and collaborations in small batches. This strategy, reminiscent of sneaker releases, created a sense of exclusivity and high demand.
At its peak, the Quencher had a waiting list of 150,000 people.
In 2022, Olay collaborated with Stanley to release a limited-edition "Blue Adventure" Quencher, promoting its latest skincare line.
Celebrities like country star Lainey Wilson have also introduced Stanley collections to connect with their fans. It was sold out in only 11 minutes.
Their latest collaboration, Stanley x Starbucks for Valentine's Day edition, was only available at Target and quickly sold out, leaving many disappointed customers.
"I wanted a red one so bad, but my Target was sold out by 8:05." — One TikTok user lamented.
Those unable to secure the limited-edition tumblers are resorting to resale platforms such as eBay and StockX.
However, the cost is significantly higher.
For example, the Stanley x Starbucks tumblers were priced in triple digits, starting at £300.
Lessons from Stanley's success are applicable across various industries. Key strategies include knowing your customers and being open to new ones, leveraging user-generated content for authenticity, and adapting to cultural shifts while staying true to your brand.
The brand expanded its marketing without abandoning its heritage. The brand's ability to adapt to cultural shifts and embrace new marketing channels, including Instagram and TikTok, while maintaining its legacy, contributed to its exceptional growth.
Marketing
Meller's 11M Triumph: What Strategies Can Your Brand Learn?
Established in 2014 in Barcelona, Meller, the Spanish sustainable eyewear brand, was founded by Sergi Benet, Borja Nadal, Marco Grandi, and Chris Erthel. Their shared vision was to create stylish and affordable accessories inspired by adventure.
Meller's fame extends beyond its products. It's propelled by creative marketing campaigns and a strong social media presence.
Meller's earnings for 2022 reached 11 million euros, showing a significant 97% increase from the previous year.
Let's explore how Meller achieved this growth and established itself as a successful European Direct-to-Consumer (D2C) brand.
1. Decoding Meller's success: Connecting with Gen Z
Meller's success is rooted in strong values that resonate with a broad audience, particularly Gen Z.
- Design and style: Meller's emphasis on stylish and contemporary products distinguishes it, infusing vibrant colours, unique patterns, and a mix of materials for a distinctive style.
- Affordability: Prices range from £49/£79 vs competitors like Ray-ban with their cheapest model at £123.
- Commitment to sustainability: 45% of their eyewear’s materials are from natural resources, and their sustainable packaging is made from tree fibre-derived paper and cardboard.
- Accessibility and inclusivity: All of their models are unisex, there is no distinction on their website or collection.
2. Meller’s marketing and digital strategy: UGC, Ads and influencer collaboration
From day one, marketing has been pivotal to Meller's exponential growth.
Their strategy is heavily based on experimentation and testing. Moreover, their marketing team is decentralised to create tailored strategies for their local audiences.
“Build your culture around testing and experimentation.” - Chris Erthel, Meller co-founder and CMO
Meller’s main social media channels are Instagram (380K followers) and Facebook (343K followers).
Their brand identity and voice tone are highly recognizable and unique. They focus on bold aesthetics and funny visuals.
2.1 Facebook ads with augmented reality (AR)
A notable highlight is their successful integration of augmented reality (AR) ads into their digital campaign. This innovative approach, developed with Chopsticks Digital, allowed customers to try on sunglasses virtually, significantly enhancing user engagement. The results were striking: a 74% reduction in cost per purchase and a 3.7X increase in purchase lift for campaigns featuring AR ads.
They run more than 800 daily advertisements and conduct more than 40 A/B tests daily on platforms like Facebook and Instagram.
2.2 Meller’s product pages: Optimisation with user-generated content (UGC)
A standout strategy is their use of visual User Generated Content (UGC) on product pages, significantly boosting their online store conversion rate.
This involved encouraging followers to share product photos using the hashtag #MellerBrand or #Meller.
They also collaborated with micro-influencers to create content on Instagram and TikTok.
Not only that, but they often repost the creator’s content and UGC on their page and website too!
This strategy allowed potential customers to see real-life usage of the products, enhancing the shopping experience and relatability.
They partnered with Flowbox to integrate UGC on their website seamlessly and the results were significant, with 13.05% of visitors interacting with UGC and an overall conversion rate increase of 13%.
You can find UGC everywhere on their website, including a gallery of content from creators, customer reviews with pictures, Trustpilot reviews, and a guide on how to style their sunglasses.
This shows how they are mastering the use of UGC to boost their conversion rate and improve their shopping experience.
2.3 30th Sónar Festival x Meller
In a bold marketing move, Meller partnered with the Sónar Festival for its 30th anniversary to design a limited edition of sunglasses, which they then “lost” at the festival.
This guerilla marketing tactic involved hiding the unique, red, numbered “Sónar30” sunglasses throughout the festival venue, turning their search into an engaging activity for attendees. The concept of missing sunglasses created a buzz, with only a few lucky ones finding them.
Adding to the excitement, Meller collaborated with ambassador Leïti Sene, offering a behind-the-scenes glimpse of an artist's journey to the stage.
The sunglasses were also sported by artists like Mochakk, Grove, and Omagoqa during their performances, further amplifying Meller's presence at the festival.
This campaign not only showcased the sunglasses as ideal for festival-goers, but also cleverly integrated the product into the festival experience, making it memorable!
2.4 Annie Brooks (@SausageLord) x Meller’s Halloween limited edition
Meller's Halloween limited edition was a bold and fun marketing initiative, featuring a "Scariest Collection" of numbered and limited orange-tinted sunglasses.
The campaign included a playful storyline with Annie Brooks (@SausageLord) on a mission to collect victims' heads with Meller glasses still in place.
They also did a prank video that went viral!
In conclusion, Meller's rapid rise to fame is due to the brand's ability to captivate global consumers with a unique blend of style, sustainability, and strategic marketing.
With innovative and fun social media campaigns, they captivated their audience and became one of most sought-afterr eyewear brands.
Marketing
TikTok For E-commerce Brands: Complete Guide (2024)
As we zoom into 2024, TikTok stands not just as a digital marketing powerhouse but as an essential platform for e-commerce brands.
With its blend of catchy trends, user engagement, and an ever-growing audience, TikTok provides many opportunities for brands to boost their sales and online presence.
In 2023, TikTok had 1.22 billion monthly active users, and it's projected to reach two billion by the end of 2024. About 49% of TikTok users say the platform influences their purchase decisions, leading to a 55% conversion rate for brand exposure.
Let’s discover how TikTok is now essential for your e-commerce brand and TikTok Shop or TikTok Advertisement can help you become the next viral brand.
1. First, let’s answer the basics: What is TikTok?
Despite launching only in 2016, TikTok became widely known, and has been downloaded more than 3 billion times!
Lifetime user spending on TikTok has risen to $456.7 million and generated an estimated $9.4 billion in revenue in 2022.
It even overtook Google as the most visited internet site.
TikTok is a social media app that allows users to create content, share, and discover short-form videos between 15 seconds to 10 minutes long.
It's known for its engaging content, creative filters, and music options.
2. And why do your e-commerce brands need TikTok?
The TikTok algorithm promotes content based on user preferences and decides which videos appear on your For You page. Unlike Instagram or Twitter, TikTok can show your content to users who don't follow you. Viral content is displayed to anyone the algorithm thinks will enjoy it. This means your brand can gain visibility beyond your followers and core audience.
Here's how TikTok describes its For You page algorithm:
A stream of videos curated to your interests, making it easy to find content and creators you love … powered by a recommendation system that delivers content to each user that is likely to be of interest to that particular user.
Interestingly, TikTok does NOT base its recommendations on follower count or a history of previous high-performing videos.
The average TikTok user spends 95 minutes on the app daily, with 90% of users accessing it daily. This has made TikTok the preferred social media platform for engaging and entertaining content. It has gained popularity across all age groups, making it the 6th most widely used social media platform.
3. 4 reasons TikTok can help you grow your sales
92% of global users take action after watching a TikTok video.
Over 86B views for the hashtag #TikTokMadeMeBuyIt.
Following the lead of Facebook and Instagram, the platform introduced TikTok For Business in 2020, simplifying the process for merchants to link their e-commerce stores.
This feature enables them to create TikTok Ads, synchronise their product catalogues, and provide their audience with a distinctive shopping experience.
- Vast audience reach: TikTok has a massive, diverse user base, providing a significant platform for brands to reach potential customers.
37% of TikTok users go to the app to follow new trends. - Engagement and brand awareness: The platform's interactive nature fosters high engagement levels, helping to increase brand visibility and awareness.
- Influencer marketing: TikTok is home to numerous influencers across various niches, allowing brands to collaborate and reach targeted audiences effectively.
41% of TikTok users say they are responsive to TikTok influencers' reviews. - Viral potential: Content on TikTok can go viral quickly, offering brands the opportunity for exponential exposure.
4. TikTok Shop: Revolutionising online shopping and social commerce
TikTok Shop UK is the platform's gem for your online store.
It's where social media meets online shopping, offering brands a chance to sell directly on the app through your brand TikTok profile.
Key features of TikTok Shop:
- In-Feed video and live shopping: Shop directly from TikTok videos and live streams in your For You feed.
- Product showcase: Discover and buy products from your favourite brands' profiles. Brands can curate custom collections on their profile pages.
- Shop tab: Explore a new product marketplace, find promotions, and manage orders all in one place. Product listings and shoppable content make shopping easy.
- Affiliate program: Creators can earn commissions by promoting products in short videos and livestreams. Sellers can choose the right Affiliate plan for their brand.
- Shop Ads: Sellers can promote their shops with TikTok Shop Ads for seamless shopping experiences.
- Secure checkout: Trustworthy third-party payment platforms ensure quick, smooth, and secure transactions. User data is stored and managed in the US.
Thanks to different partnerships, you can easily manage your TikTok Shop through platforms like Shopify, WooCommerce, Salesforce Commerce Cloud, BigCommerce, and more.
There are also additional apps and services for customer service like Zendesk or Gorgias, print-on-demand merchandise and reviews.
Bigblue Tips
If you're into TikTok marketing, you need reliable logistics partners to smoothly reach your new TikTok community.
With Bigblue, your D2C e-commerce ally, you get efficient order fulfilment. Focus on marketing and product development while Bigblue takes care of the rest.
Work with us, book a demo here.
5. Mastering TikTok Ads
67% of TikTok users say they discover new products through advertising.
TikTok Ads offers advertising options like in-feed ads, branded hashtags, and brand takeovers. These ads can be targeted based on demographics, interests, and user behaviour, making them highly effective for e-commerce marketing strategy.
5 tips to optimise your TikTok ads
- Use high-resolution images for your app ad to ensure visibility on the user's entire screen.
- Stick to a single call to action (CTA) to avoid confusing users with redirection links.
- Remember that ad descriptions are limited to 80 characters, consider incorporating text into visuals using the Video Creation Kit for complex products or services.
- Position key creative elements in the centre of the screen to prevent clutter, as ad descriptions appear at the bottom.
- Experiment with various targeting options and creative elements to optimise ad performance.
Top performing trends: Influencer collab x Unboxing
Unboxing videos are super popular on TikTok and can be a great marketing tool for e-commerce brands. They showcase products in a real-life context and build excitement around them.
Collaborating with influencers to create sponsored posts and sending a product to unbox is one of the top trends!
Like the example below, @Maisyleighs with @Logitech created a high-quality unboxing video featuring Maisy discovering her new Logitech keyboard features.
The video received more than 38k likes!
For e-commerce brands to truly harness TikTok's potential, a mix of creativity, audience understanding, and perfect timing is key.
Content that resonates with TikTok's community, which is engaging, fun, and authentic, is crucial. Furthermore, leveraging influencer collaborations can bridge the gap between brands and their target audience, adding a layer of authenticity and trust.
6. 5 best brands to follow on TikTok
e.l.f. Cosmetics on TikTok (@elfyeah)
e.l.f. Cosmetics harnessed TikTok's visual appeal and launched the viral dance challenge, #EyesLipsFace.
They even commissioned the catchy "Eyes Lips Face" song to promote their brand acronym, e.l.f.
This challenge skyrocketed with a staggering 9.2 billion views.
With 1.3M followers and 26.2M likes, e.l.f. collaborates with brands like Dunkin' for unique product launches.
Their partnership with beauty influencer Mikayla Nogueira resulted in a TikTok campaign that garnered 6 million views.
Gymshark on TikTok (@gymshark)
Gymshark, a UK-based fitness apparel brand, has nearly 5.3M followers and 93M likes on TikTok.
Their strong suit lies in collaborating with fitness and fashion influencers, radiating body positivity and self-confidence.
Gymshark actively fosters user-generated content (UGC) to cultivate a strong community around the brand.
Encouraging UGC on TikTok can boost brand credibility and authenticity. Happy customers sharing their experiences can influence others and drive sales.
Their content not only inspires a healthy lifestyle but also beautifully showcases their products.
Engaging with popular trends and challenges like the “66 Days: Change Your Life”, generating over 193 million views on the hashtag #gymshark66.
Fenty Beauty on TikTok (@fentybeauty)
Fenty Beauty, a cosmetics powerhouse, commands over 2.7M followers and 56M likes on TikTok.
Their commitment to diversity shines through, featuring various skin tones in makeup tutorials.
Educational content prevails, offering tutorials on product usage and teasing new releases.
Authenticity reigns as they provide glimpses behind the scenes and spotlight their diverse team.
Successful hashtag challenge campaigns like #TheNextFentyFace have fostered a sense of community. These challenges encourage UGC and create a sense of community around the brand.
Dermalogica on TikTok (@dermalogica)
Dermalogica, a skincare brand renowned for serums and moisturisers, has more than 114.4K followers and almost 1M likes.
They often share skincare tips and tricks, serving as a valuable resource for their audience.
Dermalogica's videos align with their brand's identity, showcasing a colour palette that mirrors their aesthetic.
Bigblue Tips
Thanks to their unique unboxing made possible by Bigblue, the brand received more than 155 million views on TikTok!
👉 Discover Bigblue's unboxing experience
Extra: Duolingo on TikTok (@duolingo)
Not an e-commerce brand, but I simply love Duolingo’s TikTok strategy!
Duolingo gained popularity on TikTok, thanks to their witty and relatable mascot, the "angry owl".
This mascot inspired a trend in using mascots on TikTok, leading to the #mascottok category.
Duolingo now has 8.8M followers and 187.9M likes, renowned for its experimentation, humour, and distinctive brand voice.
These brands have effectively harnessed TikTok's power to engage their target audiences through innovative content, strategic collaborations, and an unwavering commitment to authenticity and inclusivity.
By leveraging TikTok's unique features and vast user base, e-commerce businesses can increase their online visibility, engage with potential customers, and ultimately drive sales growth.
Whether it's through interactive shopping experiences, creative ads, or strategic influencer partnerships, the potential of TikTok is immense.
Brands like e.l.f., Dermalogica, Fenty Beauty, Gymshark, and Duolingo are excellent examples of how diverse strategies can lead to significant impact and success on the TikTok app.
In summary, TikTok represents a dynamic and influential platform for e-commerce businesses, offering unique opportunities for brand promotion, customer engagement, and sales growth. Its integration of social media with e-commerce functionality makes it an essential tool in the modern digital marketing landscape.
So, for e-commerce brands looking to up their game, diving into the TikTok universe could be the game-changer. It’s about blending your brand story with TikTok’s dynamic and playful spirit to create something truly memorable.
