How do returns and Store Credit work?

Returns run through a branded self-serve portal. Your customer starts the return, chooses an outcome, and gets a printerless label, which helps since most UK shoppers don't own a printer. The portal puts exchanges and Store Credit ahead of refunds, and around 45% of shoppers choose Store Credit, spending roughly +€39 more on average. Every return comes back to the same warehouse that ships your orders, where it's received, inspected and photographed, so you can approve refunds based on what actually arrived. And because customers track their own returns, your team fields far fewer tickets even as volumes grow.