Measure your fulfilment quality in Analytics

How often do orders get lost, damaged, or mis-picked, and what is it costing you? Analytics now answers that with four new metrics drawn from your support-request credits: loss rate, damaged rate, preparation accuracy, and credit rate.

The metrics are built from the support requests where a credit was issued (losses and signature disputes, damaged items, and preparation errors), so you can see how often each type of issue happens and what it's costing, then dig into the reasons using the existing support dimensions. Because credit data was only captured in full from April 2026, figures are reliable from that point on, and earlier ranges may show as unavailable.

You can build them into your Analytics queries now, ahead of them landing in a default dashboard. To use them: find them alongside your other metrics in Analytics.