Measure your fulfilment quality in Analytics
New
Improved
Analytics has two new metrics: loss rate and damaged rate.
Both are calculated from support requests where a credit was issued — losses and signature disputes for loss rate, damaged items for damaged rate. You can break them down with the existing support dimensions to see which reasons drive them. Credit data was only captured in full from April 2026, so earlier ranges may show as unavailable.
Available on Advanced and Plus. The metrics aren't part of a default dashboard yet.
To use it: build a custom query in Analytics and select loss rate or damaged rate from the metrics list.
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