Leave a note on any order
New
The reason behind a fulfilment decision usually lives somewhere else: a support thread, a message, someone's memory. Now you can write it on the order itself.
Add a free-text note to any order (why an address was corrected, what a customer asked for, what you agreed with your carrier) and it stays attached to that order. Notes are internal: your team sees them, the buyer never does.
So whoever picks the file up next has the full story, without digging through old conversations. To use it: open an order and add your note next to the order details.
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