Keep certain products hidden from buyers

Some items in an order should never be seen by the buyer. Now you can mark a product as Hidden from customers, right on the product edit page. The item still lives inside the order for your operations and automations, but it disappears from everything the buyer sees: the tracking page, tracking emails, and the returns portal.

It's built for the items that shouldn't be on show: a packaging item or protective layer added through Workflows or a bundle, or a surprise gift you'd rather not reveal before delivery. Because the product stays in the order behind the scenes, you can use a real, billable packaging item instead of a marketing-insert workaround, and keep your operations and reporting accurate. Hidden items are also left out of returns, so buyers can't try to send them back.

The setting lives at the product level, so a hidden product stays hidden on every order. To turn it on: open the product's settings and mark it Hidden from customers.