“When you're growing this fast, logistics can't
be something you
change every week”
Discover how Scuffers, one of Europe's fastest-growing streetwear brands, scales to the US, manages hypergrowth, and runs omnichannel operations from a single warehouse.
See how Scuffers manages hypergrowth across channels with Bigblue
All-in-one fulfilment service for fast delivery solution
We manage the storage, preparation, shipping and returns of your BtoC and BtoB orders.
🛠️ Looking forward to learning more about your brand!
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The best performance in Scuffers' history
Peak 2025 was Scuffers' biggest yet. 20% of orders shipped to the US from the European warehouse, while B2B restocking scaled from 3 to 5 times per week to keep physical stores stocked throughout the season.
Bigblue handled the volume surge without disruption — giving Scuffers the capacity and speed they needed to deliver across every channel.
Currently, we ship B2B three times per week. But during peak periods, we go up to five times per week.
One stock pool powering every channel
Bigblue manages unified inventory for Scuffers from a single warehouse, serving online orders (Shopify e-commerce), store restocking (Scuffers' stores in Spain), and B2B flows (pop-ups, reseller stores).
Through Bigblue's app, Scuffers can forecast sales, plan stock allocation, and get real-time visibility across all channels. Rapid SKU integration ensures every new drop is warehouse-ready for immediate distribution across all channels.
The fact that we have the stock we use for B2C and B2B located in the same warehouse is an advantage, because ultimately we have stock available for one sales channel or the other whenever we need it.
From Europe to the US, without breaking the customer experience
The US is Scuffers' second-largest market, representing 20% of orders during Peak 2025. From a single European warehouse, Bigblue delivers to Spain in 2 days and to the US in 4 days with Delivered Duty Paid (DDP) handling customs duties upfront for a seamless customer experience.
Bigblue's multilingual tracking communications adapt to each market, while multiple delivery options (standard, express, pickup points) give customers flexibility. As Scuffers tests new markets through pop-ups, Bigblue's network of hubs in France and the UK offers future scalability.
The end customer doesn't care if they're in the United States, Spain, or the Netherlands. They'll demand the same thing: good service, on-time delivery, and the product arriving correctly.
Centralization & real-time visibility across all operations
In operations management, what matters most is centralization and traceability. Bigblue's native Shopify integration, real-time dashboards, and analytics give Scuffers' operations team full visibility across all channels.
From sales forecasting to stock planning and order tracking, everything is centralized in one platform making it easy for Scuffers' highly analytical operations team to monitor performance and optimize processes in real time.
Ultimately, in operations management, what matters most is centralizing and tracking everything.
A "boutique operator" extending the brand experience beyond logistics
For Scuffers, Bigblue acts as a "boutique operator", not just shipping products, but extending the brand experience.
From custom unboxing experiences to branded tracking communications, every delivery becomes an extension of Scuffers' identity, ensuring logistics reinforces the brand promise, not breaks it.
The reason we chose Bigblue is that we think it's a logistics partner that acts as a kind of boutique operator. It's not just a logistics operator that ships the product, but an extension of the brand experience.
A premium delivery experience building trust and reducing friction
Before customers even place an order, Bigblue helps Scuffers build confidence. On the website, fast shipping badges and delivery estimates at checkout (ETA) provide transparency upfront, improving trust and conversion.
Once an order is placed, customers receive branded tracking emails with full delivery autonomy. The result? 1,000 hours saved in customer support monthly, 100% tracking email open rate, and a 92% customer satisfaction score.
It's fundamental, especially in B2C companies where the online channel is one of the main sales channels, to take care of every detail of the delivery to the end customer and this brand experience.
A long-term partnership built for hypergrowth
Scuffers benefits from hands-on, personalised support every day. Their dedicated account manager unlocks growth levers, shares new features, and helps navigate expansion into new markets.
Both companies are scaling fast, and that size alignment matters. Scuffers was looking for a partner who could scale alongside them for the long term.
It's a shared success. If Scuffers is doing well, it's partly because logistics performance is adequate. A logistics operator isn't something you change every week, it's a long-term partner.
We help brands achieve mesurable results
in France, Spain, Germany and The United Kingdom
based on real delivery experience
Our Smart delivery system delivers 9% better on-time performance
All your favourite apps and tools, connected
Connect to Global-e and simplify shipping to countries outside of the EU and the United Kingdom.
Connect your BigCommerce and sync orders, tracking and location information, products and inventory.
Connect to Klaviyo and use fulfilment and delivery events to trigger email and SMS workflows.
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Streamline customer support with Zendesk to have your customers' order history at your agents' fingertips.
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Streamline customer support with Gorgias to have your customers' order history at your agents' fingertips.
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Connect to Fastmag’s ERP and simplify your omnichannel sales. Sync B2B inventory and restock flagship boutiques.
Connect to FNAC’s marketplace and fulfil orders with Bigblue.
Connect to one of the largest marketplaces, and ship Amazon orders as express.
Connect your Magento and sync orders, products, and inventory.
Connect your Wix and sync orders, products, and inventory.
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Connect your PrestaShop and sync orders, shipping methods, products, and inventory.
Connect your WooCommerce and sync orders, shipping methods, tracking information, products and inventory.
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Connect to Slack and receive notifications on new orders, cancellations and fulfilment updates.
Connect your Shopify in less than 30 seconds, send your products to our warehouses, and you're all set.
Start shipping with Bigblue in just 3 weeks
Frequently asked questions
Everything you need to know about our service and product.
By automating workflows, optimising transport costs, and enabling fast restocking of stores. Over 2,000 points of sale are replenished in under 48 hours across Europe.
Real-time synchronisation of orders, preparation, and shipping. This ensures full visibility for the team, from inventory management to post-purchase tracking.
Yes. Bigblue handles e-commerce, retail, and B2B orders in a single interface. Each channel has its own automated preparation rules, fully compliant with retail standards.
Thanks to Happy Orders™: orders are picked and delivered on time, with the right products, the right documents, and a smooth tracking experience. CABAIA maintains high standards across all its channels, even during peak seasons.
Because Bigblue allows them to manage e-commerce, retail, and B2B from a single inventory, with a high level of reliability. The native Shopify integration, multi-warehouse coverage, and automatic carrier assignment enable these brands to deliver quickly — in France and across Europe — while maintaining full control over the customer experience.
Grow your business with our CX tools and affordable fulfilment
- Optimised carrier selection
- 2 basic integrations
- Access for 2 users
- Bundles
- Custom unboxing
- 2 basic integrations, 1 premium
- Access for 5 users
- Omnichannel experience
- Smart reports
- 3 basic integrations, 2 premium
- Access for 15 users
