Peak 2025 was Scuffers' biggest yet. 20% of orders shipped to the US from the European warehouse, while B2B restocking scaled from 3 to 5 times per week to keep physical stores stocked throughout the season.

Bigblue handled the volume surge without disruption — giving Scuffers the capacity and speed they needed to deliver across every channel.

Bigblue manages unified inventory for Scuffers from a single warehouse, serving online orders (Shopify e-commerce), store restocking (Scuffers' stores in Spain), and B2B flows (pop-ups, reseller stores).

Through Bigblue's app, Scuffers can forecast sales, plan stock allocation, and get real-time visibility across all channels. Rapid SKU integration ensures every new drop is warehouse-ready for immediate distribution across all channels.

The US is Scuffers' second-largest market, representing 20% of orders during Peak 2025. From a single European warehouse, Bigblue delivers to Spain in 2 days and to the US in 4 days with Delivered Duty Paid (DDP) handling customs duties upfront for a seamless customer experience.

Bigblue's multilingual tracking communications adapt to each market, while multiple delivery options (standard, express, pickup points) give customers flexibility. As Scuffers tests new markets through pop-ups, Bigblue's network of hubs in France and the UK offers future scalability.

In operations management, what matters most is centralization and traceability. Bigblue's native Shopify integration, real-time dashboards, and analytics give Scuffers' operations team full visibility across all channels.

From sales forecasting to stock planning and order tracking, everything is centralized in one platform making it easy for Scuffers' highly analytical operations team to monitor performance and optimize processes in real time.

For Scuffers, Bigblue acts as a "boutique operator", not just shipping products, but extending the brand experience.

From custom unboxing experiences to branded tracking communications, every delivery becomes an extension of Scuffers' identity, ensuring logistics reinforces the brand promise, not breaks it.

Before customers even place an order, Bigblue helps Scuffers build confidence. On the website, fast shipping badges and delivery estimates at checkout (ETA) provide transparency upfront, improving trust and conversion.

Once an order is placed, customers receive branded tracking emails with full delivery autonomy. The result? 1,000 hours saved in customer support monthly, 100% tracking email open rate, and a 92% customer satisfaction score.

Scuffers benefits from hands-on, personalised support every day. Their dedicated account manager unlocks growth levers, shares new features, and helps navigate expansion into new markets.

Both companies are scaling fast, and that size alignment matters. Scuffers was looking for a partner who could scale alongside them for the long term.